Help Center

Frequently Asked Questions

Everything you need to know about plans, downloads and licensing.

JoltFrame Studio is a digital asset store for video creators, photographers and social media creators. We make video templates, LUTs, transitions, Lightroom presets, social templates and story frames.
A Plan gives you access to our member library for a set period (1, 3, 6 or 12 months) with a monthly download allowance. A Pack is a single bundle you buy once and keep forever.
No. All plans are prepaid. You pay once for the period you choose. When it ends, you can simply buy again.
Right after checkout, download links appear on your order confirmation page, in your confirmation email and in My Account → Downloads.
Each product page lists supported apps. Most video assets work with Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro or CapCut. Photo assets work with Lightroom, Photoshop or Canva.
Yes. All Digital Packs and Charge plans and above include a commercial license for your own projects. Storm plans also cover client work. Spark plans cover personal and social media use. See our License page.
Yes. Anything you downloaded during an active plan can be used forever under the license of that plan.
Storm plans include 3 team seats. Other plans and packs are for a single user.
We accept major credit and debit cards and other secure payment methods shown at checkout.
Because our products are digital, refunds are handled case by case. See our Refund Policy for details.
Use the form on our Contact page and we will reply within 1–2 business days.